Specialist 24-7 One-on-One Live in Care in the Home for the elderly and infirm, provided by qualified and trained professionals

Live in care for the elderly - We look after the people in your life you care about!

Whether you are looking for care for yourself or for a close relative or friend, it is important you consider three key questions before choosing a domiciliary care agency:

1. What level of rating has the agency received from the CQC?  (CQC stands for “Care Quality Commission”; this is the government agency responsible for regulating and inspecting all domiciliary care providers). Ask them for a copy of their latest CQC Inspection Report. This will give you detailed information about how well the agency is meeting the standards of care laid down by the CQC. To help the public compare the performance of different domiciliary care agencies, the CQC now grades them, with a minimum score of “1” and a maximum score of “3”. In our latest Inspection Report Care at Home received a score of “2”.

2. Does the agency employ its carers directly, or are they all self-employed? We believe strongly that, in order to ensure continuity, security and a consistently high standard of care, all carers should be employed directly by the agency providing the care.

3. Does the care agency limit the number of carers responsible for individual clients? With some agencies clients can be left anxious and confused through being looked after by an endless succession of different carers. It is our policy wherever possible to limit to two the number of carers responsible for looking after any one client on a regular basis. This provides our clients with continuity and peace of mind and enables them to enjoy a relationship of confidence, trust and friendship with the carers looking after them.

How we aim to provide the best home care service

Before we decide on a carer for you, we take the time to talk to you at length and understand your specific needs. We then choose the carers from our team who best meets your requirements, both in terms of their skills and their personality. It is important to us that you are totally comfortable with your carers, both personally and professionally and we will always take your wishes into account before allocating a carer to you.

Please click on Client Testimonials to see what our clients have had to say about the live in care they have received from Care at Home.

Your carer's role

Your carer is there to assist you with a wide range of personal tasks, as appropriate to your own health and mobility. For example, you may need them to help you get up in the morning and get washed and dressed and then help you again at night to get ready for bed. If required, they will carry out light household duties for you, including cleaning the house and cooking your favourite meals. They may accompany you on walks to the library or the park, or you may want them to join you in a game of scrabble or cards. The important thing is that you have the final say over what should be done and when, and everything will be done at a time and at a pace to suit you.

Our founding principles

It was precisely this desire to support older people in their wish to remain in their own homes in their later years that led to the setting up of the Company in 1990 and this emphasis on choice, independence and dignity remains central to the company’s philosophy of care today.

Homecare service based on the borders of Essex, Cambridgeshire, Suffolk and Hertfordshire (East Anglia) near to Saffron Walden and about 20 minutes from Cambridge and half an hour from Bishops Stortford. We also have clients in London and Norfolk at present. We are happy to cover most of the UK and have clients as far a field as Birmingham and the Midlands.

Registered with CSCI and members of the UKHCA