Client Satisfaction Survey

92% of our clients said they would have no hesitation in recommending our service to others.

Live in care
care at home gardening

The UK's Leading Live-in Care Agency

Established 27 years ago in 1990, Care at Home UK Ltd is one of the oldest and most experienced providers of live-in care in the UK.

It is important to note that we provide live-in care only – as distinct, that is, from visiting care, a distinction we make because by comparison, visiting care is generally at best patchy and at worst chronically unreliable – and is usually inflicted on those who have no say in the matter as borne out by the periodic exposes about same in the media.

By contrast, most of our clients have actually chosen to have care at home (generally in preference to going into a nursing or rest home) because they know they are getting one-to-one care which they can call upon day or night and so receive the personalised help and support

that they themselves actually want (rather than have it decided for them), and that is a freedom of choice which is simply not logistically practicable within the prescriptive regime of a nursing or care home.

If you are reading this as a potential client, then from your point of view, this simply means that instead of your having to move into a nursing home or rest home, you receive all the continuing help and support that you need to remain in your own home, where we actively encourage you to retain your independence and continue living a full and fulfilled life there with all your social life intact and above all, remain in absolute and complete control of your own destiny.

Key benefits of our home care services

Often of key concern - particularly if you are stuck in hospital pending the arrangement of convalescent or post-operative care - we can often arrange such care quite quickly rather than your having to wait weeks or months whilst such recuperative care is being found for you.
Your family and friends can visit you whenever you and they wish.
You will receive one-to-one attention, and from the same carer rather than a string of different carers.
You are able to maintain your right of choice.
You are still able to continue with your social activities.
You are able to keep your pets.
You will receive 24/7 care support from our management team.
You are treated as an individual.
For more information. Call us now 0800 0807 891

Our Care Support

Our care support plans are tailored to meet your every wish and preference and it is that person-centred approach which puts you in control of your own care. It is important to us that you above all are involved in the assessment process and we actively encourage family members to take part so they too are able to provide help and support in helping to organise your care exactly as you want it.

Once our live-in carer is placed with you therefore, they will provide you with one-to-one support from that point on in accordance with what you yourself have helped draw up in your own support plan. This is the kind of support you could never receive in a care home or nursing home for all kinds of reasons, but not least because the carers there obviously have to divide their time between you and their other residents – as opposed to you receiving the one-to-one attention that is only really practicable in your own home.

Our carers come from a variety of backgrounds both in the UK and abroad, and all have different personalities, but all are chosen on the basis of their competence, their experience and their general good character.

We also ensure that they share our values of compassion, empathy and diligence. They are kind and treat you like their own family as indeed some of our carers have reciprocally become part of their clients’ own families in turn – as many of our clients and relatives have commented over the years and as you can see for yourself in our testimonials. They strive to make a positive impact on your life and they help you in every way they can from providing basic companionship, right up to whatever degree of personal care and support you may need, and without drama or fuss.

Live-in Care Services


We provide ongoing support and companionship to include going on outings, organising social events with friends and family and various other activities of your choice.

Respite care

Our Respite Care service allows family members who care for their loved ones to take a well-earned break when needed. Our minimum term for this is one week.

Click here to find out more about our respite care services.

Convalescent Care

Following surgery or treatment, you may require some extra support with getting back to full health. We will carry out a care needs assessment with you in the hospital to ensure the correct support is in place ready for your return home.

Click here to find out more about our convalescent care services.

Dementia Care

Live-in care is often the best option for Dementia survivors as it enables them to remain in their familiar surroundings with continued support. Being in your own home minimises the risk of accidents and provides reassurance which is particularly important when experiencing memory loss.

Click here to find out more about our dementia care services.

Palliative Care

If you are diagnosed with a terminal illness or a progressive long term condition* and your final wish is to pass away peacefully in your own home surrounded by your loved ones, we can enable this to happen with professionalism, sensitivity and empathy.

*to include, but not limited to Parkinson’s disease, multiple sclerosis, stroke, motor neurone disease, learning disabilities & head injury.

Click here to find out more about our palliative care services.

Although we provide mainly private care, we still welcome those clients whose care is funded by their local authority, whom we are always happy to assist with organising funding assessments as required and provide detailed support plans to help with that.process.

There was universal praise for carers and they were described as, “wonderful”, and “outstanding”.

#25. CQC inspection 2015

We are profoundly grateful that we found out about the existence of Care at Home.

#7. Close relative of a client in Birmingham

Your carer improved my mother’s quality of life with her wonderful sense of humour and loving care beyond anything we had seen before.

#4. Son of a client in Leicestershire

We were very pleased with the care you provided and we would highly recommend your carer for her conscientious and caring attitude towards my mother.

#6. Son of a client in Bedfordshire

The District Nurse Supervisor actually rang me to say the nurses were so impressed by the level of personal care given to my father.

#1. Daughter of a client in Stourbridge

May I take the opportunity to thank you and all your staff for your wonderful service and care extended to both my parents over the past six years.

#2. Son of clients in Chelmsford

The quality of life [of my parents] would have been significantly impaired if I had not been able to rely on such kind, professional and empathetic care provided by your organisation.

#3. Son of clients in Chelmsford

Your carer was truly amazing and dedicated and put my mother’s needs first at all times.

#5. Son of a client in Leicester

I was impressed at the way the various agencies – doctors, district nurses, the PCT and yourselves – worked together to ensure an effective and seamless high level of care and medical attention.

#8. Close relative of a client in Birmingham

I am so, so, so happy with the support my aunt has been given. Her carer is excellent & fantastic.

#9. Niece of client in Beccles, Suffolk

Everyone seems very happy that [your carer] is bringing order and warmth to what had been a pretty chaotic situation.

#10. Sister of client in Maldon, Essex

I am so relieved that my sister and brother-in-law are being looked after so capably.

#11. Sister of clients in Essex

I have to say mum’s main carer has been fantastic, having become a good friend to mum and the rest of the family.

#12: Son of client in Diss, Norfolk

Mum’s life over the last 20 months has definitely been enhanced by your carer’s presence.

#13: Son of client in Norfolk

There is no doubt that Mum, my wife and I will all miss [the carer] and she will be a great asset to her next client.

#14: Son of client in Norfolk

Please pass on our appreciation as a family for [the carer’s] high level of care and her stalwart cheerfulness.

#15: Son of client in Stock, Essex

I look forward to meeting [the carer] soon – though such is her warmth and friendliness, I sometimes feel as if I already have.

#16: Son of client in Essex

I should like to put on record my deeply felt thanks to you, your company and especially the carers that have looked after mum.

#17: Son of a client in Nottingham

It is such a relief to know that mum is well cared for in her own home.

#18: Son of a client in Nottingham

Every one of the carers has been so kind, cheerful and helpful despite the duress that mum puts them under!

#19: Son of a client in Nottingham

I have nothing but admiration for your carers, because I know that I would be unable to cope [with my mum].

#20: Son of a client in Nottingham

Your staff selection is excellent. Once again, thank you.

#21: Son of a client in Nottingham

I would like to thank your company and your marvellous carer who looked after my father and allowed him to achieve his wish of staying in his own home.

#22: Son of client in Sturmer, Essex

I love working for Care at Home and I feel as if they are a part of my family.

#101: Carer with us since Nov 2014

People felt safe and had good relationships with their carers.

#24. CQC inspection 2015

Carers were described as intuitive, caring and going beyond the call of duty.

#26. CQC inspection 2015

People told us the care was personalised and responsive to their needs.

#27. CQC inspection 2015

We saw that people were consulted about their care and support needs.

#28. CQC inspection 2015

[Care] staff were well-supported by the manager and office staff.

#29. CQC inspection 2015

Staff were caring and supported people to maintain their independence and their interests.

#30. CQC inspection 2015

One relative said the agency was “friendly and approachable”.

#32. CQC inspection 2015

Care at Home were very responsive to our initial enquiries and were able to provide answers to all our queries at a very anxious time.

#33. Daughter of client featured above

His current carers are warm and friendly and have an excellent relationship with us all, especially my father.

#34. Daughter of a client in Enfield

I’m always confident that my father’s current carers have his best interest at heart, providing him with essential companionship and practical support.

#35. Daughter of a client in Enfield

My father’s current carers are thoughtful, conscientious and competent.

#36. Daughter of a client in Enfield

I have had no hesitation in recommending Care at Home to friends.

#37. Daughter of the client featured above

Branka’s care was exceptional and we were so lucky to have her looking after Don for the last year of his life, and helping to make him as calm and comfortable as possible’.

#38 Clients daughter in law in Hertfordshire.

Thank you Sarah for all your help and support over the year, please also pass on my thanks to Olivia, Jane and Annette all of whom have been so lovely to deal with and always been so thorough and professional in their approach.

#39 Clients daughter in law in Hertfordshire.

Dorcas and Binta  were both very perceptive and caring and were able to very quickly understand my father and his needs.

#40 Clients daughter in law in Hertfordshire.

I think Nadeem is doing a very good job in extremely difficult circumstances.  He is a lovely, genuine man who I like very much – he has taken a huge burden off my shoulders which after six exhausting years caring for both my father and my terminally ill sister is a relief.

#41 Daughter of a client in Ipswich

I would like to compliment our new carer, Dorcas who is kind, calm and competent. Anna has been a good replacement carer – warm & friendly kept to routine and interested

#42 Sister of client in Oxfordshire

I initially chose Care at Home because it was a local company supplying 24/7 care but after meeting Sarah and realizing there was an historical connections and common acquaintances I had great confidence that the care would be what we wanted for my aunt

#43 Niece of client in Essex

I would just like to say thanks to all the staff for their friendliness and support. No one expected my aunt to still be here 17 months after her hospital discharge and we know it is down to the great care she receives and the fact that she is so happy all the time

#44 Niece of client in Essex

I would like to thank Agy for being so very patient to my mum who could be difficult at times and for providing  good care over the 2 months before my mum passed away. Sarah was also very kind and sympathetic

#45 Daughter of client in Harlow

I would like to thank Agy for being so very patient to my mum who could be difficult at times and for providing  good care over the 2 months before my mum passed away. Sarah was also very kind and sympathetic

#46 Daughter of client in Harlow

I found Care at Home through an Internet search and was impressed with the info and the tone of their website and initial responsiveness and energy. Angela is very caring and compassionate and Sarah is very efficient and professional. Agy was very kind to dad and he responded well to her. Josephine ditto and she was better able to manage mum. Great care from both of them THANKS!

#47 Son of client in Cambridgeshire

Ana is hardworking and meticulous in the care she gives my father. I have total confidence in her ability to deal with any eventually she is just like a professional extension to our family

#48 Daughter of client in Enfield

#49 Daughter of client Carolynne

Where we are

We love being able to help, even if Care at Home can’t meet the immediate need (we only cover 24 counties and sometimes we get enquiries from outside that area). The best way to get your questions answered is simply to call us on the number above – at any time of the day or night.

Care at Home covers much of the country, including:

Regions We Cover

  • Essex
  • Bedfordshire
  • Birmingham
  • West Midlands
  • Buckinghamshire
  • Cambridgeshire
  • Hampshire
  • Hertfordshire
  • Kent
  • Leicestershire
  • London
  • Middlesex
  • Norfolk
  • Northamptonshire
  • Oxfordshire
  • Suffolk
  • Surrey
  • Sussex
  • Warwickshire


And we’re expanding. Wherever you live in the UK, get in touch and we will explore care options for you in your area.

Our Awards

What are the advantages of live-in care?

Most people requiring care would prefer to have care in their own home rather than moving in to a care home. Just some of the reasons for this include the fact it allows individuals to remain in familiar surroundings, it enables them to continue their social life, and they can keep their beloved pets. Above all, it’s the freedom to continue living life at their own pace and in their own way in their own home.

How much does live-in care cost?

Surprisingly, live-in care is often more cost-effective than many carers or nursing homes, especially if the care is for a couple. And we have no hidden costs. To see all our costs, click here.