Meet the team

Client Satisfaction Survey

93% of our clients agreed that our company is well-led and when asked if they felt we were responsive to their needs and are well organised, ALL of our clients agreed.

Meet the team

The high standards delivered by our carers would not be possible without such a committed team managing the company behind the care. Every time you call in, you will be speaking to an actual member of the staff since we do not subcontract our calls to external call centres. If you wish to see the profiles of the management team, click here.

Theresa: Training Manager

Theresa_FPLRI have worked in the Health and Social care sector for over 40 years. In that time I have worked in nursing, social services, the private sector and with children with disabilities. My proudest moment was in 2002, when I obtained a degree in Health & Social Policy & Sociology. I have always felt that those who give support should be recognised as professionals and to that end I have a Level 3 NVQ in Care and also an Assessor NVQ, among other qualifications. Currently I support the carers at Care at Home with their training which I thoroughly enjoy.

My hobbies involve lots of craft work including baking, knitting, embroidery etc.


Ruth: Care Assessor

Ruth_FPLRI started working in social care in 1992 when I joined a voluntary organisation providing residential care for adults with learning disabilities. During this time I was promoted to Registered Homes Manager.  I attained a City and Guilds qualification in Advanced Management in Care.

In 2003, after having my children, I went on to work as a part time Care Manager for Harrow Social Services in the Physical and Sensory Disability Team. My duties involved carrying out reviews and needs-led assessments in clients’ homes, day centres and residential settings, working closely with clients, their families and outside agencies. I began at Care at Home in 2004 and I later joined the office team as a Care Assessor.

Outside of work I enjoy walking my dog, spending time with friends and family, and watching my sons play for their local football teams.


Emily: Office Administrator & P.A to Registered Manager

Emily_FPLRI joined Care at Home as an apprentice undertaking an NVQ level 2 in Administration.

After completing my qualification, I was very pleased when Care at Home offered me permanent employment as their Office Administrator.

That role essentiality comprised all my administration duties and assisting with recruitment.

I have lately been promoted again to the position of P.A to our Registered Manager which I feel very proud of.

I enjoy learning and developing new skills, along with working as part of a team and I particularly enjoy talking to both clients and their families.


Annette: Recruitment Consultant & Care Advisor

AnnetteI have worked in Health & Social Care services for 15 years. During this time, I have supported individuals who are living with dementia, including individuals who have a learning disability & dementia, this was with a local charity where supported for 7 years.
I have achieved NVQ level 3 in Health & Social Care, my proudest moment was when I achieved PTLLS (Preparing to teach in the lifelong learning sector). PTLLS enabled me to work as a company trainer, also in my career I have worked as a team leader, unit manager, and a recruitment manager. Whilst working with the charity I supported two individuals at an official opening of the dementia service, the presentation was to The Princess Royal (Princess Anne) and 150 guests, the presentation theme was to explain what it is like to live within the service.
I feel very privileged & honoured to support those affected by ageing and those who are living with dementia, and have taken my direction from trainers and experts such as Penny Gaynor – The Contented Dementia Trust, Burford, Oxfordshire, and Dr Dan Nightingale – world renowned Clinical Dementia Specialist.

In my spare time I like to cook, play golf, and grow my own vegetables.


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Testimonials

There was universal praise for carers and they were described as, “wonderful”, and “outstanding”.

#25. CQC inspection 2015

We are profoundly grateful that we found out about the existence of Care at Home.

#7. Close relative of a client in Birmingham

Your carer improved my mother’s quality of life with her wonderful sense of humour and loving care beyond anything we had seen before.

#4. Son of a client in Leicestershire

I am so, so, so happy with the support my aunt has been given. Her carer is excellent & fantastic.

#9. Niece of client in Beccles, Suffolk

Branka’s care was exceptional and we were so lucky to have her looking after Don for the last year of his life, and helping to make him as calm and comfortable as possible’.

#38 Clients daughter in law in Hertfordshire.

To see all our testimonials together, please click here