Frequently Asked Questions

Everything you need to know about live-in care

Whilst we have done our best to answer all of your live-in care and 24/7 carer enquiries below we understand that sometimes you would like to speak to somebody. Call us on 0800 0807 891, day or night, and we will be able so assist you further. Furthermore, all calls are taken in-house, so you will be talking to one of the Care at Home team.

About live in-care

What is live-in care?

Live-in care is the term used to describe having a carer live with you or a loved one 24/7 to assist with daily living and household tasks. Live-in care is often championed for being an alternative to moving into a care home or nursing home because it allows individuals to remain in their own home and maximise their independence.

What sort of help do your carers provide?

Our live-in carers can offer support in a variety of ways, including:

  • Assisting with personal care, such as getting up, dressing, bathroom visits, showering/bathing
  • Help with overseeing medication and filling prescriptions
  • Providing companionship, for example talking about the news, playing games or assisting with reading of books or newspapers
  • Assisting with household tasks, such as cooking, cleaning, laundry and shopping
  • Helping with administration, such as form-filling, letter writing or making phone calls
  • Helping maintain personal life with day trips, visiting friends, social events

How soon can you start providing care?

Before we can start live-in care our care assessor will need to visit and carry out a free care needs assessment at a time of your choice. Following this, we can generally start providing care within seven days.

Will my loved one’s carer take them out?

Yes, provided it is safe, your carer will encourage you or your loved one to go out as much as they wish, and will be happy to accompany on trips.

Will the carer look after my relative if they are ill late at night?

All of our carers are fully trained to deal with such emergencies.

Do your carers assist with medication?

Yes, our carers are fully trained and receive annual training updates to do this.

The cost of live-in care

How will live-in care cost?

Our charge for live-in care starts at less than £900 a week, which is actually less than many care homes. If the care is for two people, the savings made by having care in the home are far more substantial. The exact price will be confirmed once we have carried out a free assessment of the care needs with you and your family. We can then draw up a care needs plan and determine the cost of your care. Most importantly, we believe in transparency and therefore do not have hidden charges.

Are there any extra charges?

No, our charges are all-inclusive as we are transparent. There are no charges for any work undertaken by us before the care starts. You won’t be charged for registration, assessment or travelling expenses. Though once the care begins, you will need to provide food for your carer, or money to buy their own food.

Can I get help with live-in care payments?

Some people might be entitled to financial help, depending on their circumstances and where they live. We can provide guidance on this.

About our live-in carers

Can my loved one choose their live-in carer?

Yes. We offer each client a selection of carers based on their profiles. And though it is rare, if the match doesn’t work out for any reason, we will switch a carer. There are occasions where you and your family can meet our carers prior to care commencing.

Will my loved one have the same carer all the time?

Generally, yes – because this helps to provide continuity and stability. These factors are particularly important for individuals living with dementia. This means you will have a main carer, with a second carer to provide cover when the main carer is on holiday. There may be occasions beyond our control whereby another carer will need to be introduced. This will always be discussed with you beforehand.

Do you employ your carers directly?

Yes. We are a genuine care provider rather than just an employment or introduction agency for carers, and because we employ our carers directly, we are responsible for screening, training, supervising, monitoring and supporting them. This enables us to be sure they are competent and have the qualities you would look for when choosing someone to take care of you. Equally this means you can be sure of their quality, dedication, professionalism, and commitment.

What checks do you carry out before employing a new carer?

All our carers must have a year’s experience as a carer (or nurse) before we take them on. After that, we train and induct them to ensure they are able to provide the care to our standards. They need two written references from employers and we carry out a disclosure and barring service (DBS) check on them before they start, and again every four years.

What training do your carers receive?

We take pride in training and inducting all of our carers ourselves in many aspects of care including, but not limited to, the following modules:

  • Client needs
  • Principles of care
  • Role of the care worker
  • Moving and handling
  • Health and safety
  • Food hygiene
  • Safe handling of medication
  • Emergency first aid
  • Incontinence care
  • Basic infection control
  • Abuse awareness of vulnerable adults.

Do your carers help with housework?

Yes. They will take care of the home and do the regular housework. They will also cook all meals as required. In addition to cooking the meals you like, they will be happy to cook their own favourites for clients too.

What facilities need to be provided for the carer?

They will need their own bedroom with two sets of bed linen and towels, and somewhere to hang their clothes. You’ll also need to provide them with the food to make their meals.

If you would like to find out more about our live-in care services you can request a brochure online. You can also discover the types of care we offer and live-in care costs by navigating using the menu at the top of this page. Alternatively, please feel free to call us on 0800 0807 891 whenever it is convenient for you.

Get in touch...


There was universal praise for carers and they were described as, “wonderful”, and “outstanding”.

#25. CQC inspection 2015

We are profoundly grateful that we found out about the existence of Care at Home.

#7. Close relative of a client in Birmingham

Your carer improved my mother’s quality of life with her wonderful sense of humour and loving care beyond anything we had seen before.

#4. Son of a client in Leicestershire

I am so, so, so happy with the support my aunt has been given. Her carer is excellent & fantastic.

#9. Niece of client in Beccles, Suffolk

Branka’s care was exceptional and we were so lucky to have her looking after Don for the last year of his life, and helping to make him as calm and comfortable as possible’.

#38 Clients daughter in law in Hertfordshire.

To see all our testimonials together, please click here